Shipping policy
CHARGING POLICY
DELIVERY POLICY
The delivery time of the product may vary according to the delivery region, product availability, payment method, as well as other factors beyond the control of Ninvo. The calculation of shipping and delivery time can be simulated after adding the products of interest to the shopping cart. Then you need to enter the product delivery zip code for the system automatically, enter the estimated delivery time and shipping cost. If you prefer, you can also access the "Track Order" field after logging into the site. Pay attention to our free shipping promotions, because the simulation will not consider the shipping value, only for the items in the cart that are part of the promotion. Attention: In any case, the delivery period will only become effective after confirmation and payment of your order by the financial institution. When purchasing more than one item per order, deliveries may be made separately on different dates, depending on the delivery method, carrier, and product availability. The freight calculation period already takes this possibility into account, informing you only of the longest period. Our deliveries are made between 8:00 am and 6:00 pm, Monday through Friday, throughout the national territory, by contracted carriers or by Post.
IMPORTANT TIPS
- Before making the purchase, pay attention to the product description and technical data sheet (color, measurements, etc.). This information is available on the page with the product details, since the change of these products will only occur in case of availability in stock, at the discretion of Ninvo, and only the first change will be exempt from the charge of a new freight. - Always keep the invoice received at the time of delivery, it is the guarantee of your product. - Keep in good condition the original packaging of the product, labels, manuals, elements and accessories that accompany the product. In case of exchange or return, these items must be returned in perfect condition, together with the product. - Always check the items in the order at the time of delivery and billing. Never accept a product with a broken seal. - If there is a problem (broken seal, damage, missing item or discrepancy between the Invoice and the content), reject the delivery and do not sign the invoice stub. Inform, on the back of the Invoice and the delivery receipt, the reason for the refusal and immediately contact our Customer Service. - You need to have someone to receive your delivery. If not, tell the person in charge how to proceed. The person in charge of the reception must be able, in the terms of the applicable legislation, and be over 18 years of age, to sign the delivery protocol. - After the positive verification, the full signature of the person in charge of reception and the identification number must appear on the invoice stub.
ORDER STATUS AND DELIVERY TRACKING
To find out the status of your purchase or delivery order, you can access the “Track Order” link, and after logging in, click on the order number to view the details of your purchase. You should also receive, by email, the main delivery status, so that you can schedule the receipt of the product yourself. Attention: It is not possible to change the delivery address data after placing your order, due to the calculation of the freight and the variation in the tax rate involved in the transaction. In this case, the buyer must be present to receive the product, or be responsible for doing so, in the above terms. If there is no one to receive the product, it will be returned by the carrier and the procedure will be the same for the cases of "Absence of Receiver", indicated below.
MY PRODUCT HAS NOT ARRIVED YET
Ninvo Customer Service is always at your disposal. However, for your convenience, before contacting us through the available channels, check all the possibilities described below: - Delivery date: You can always check the deadline stipulated for the delivery of the product when you want, simulating a new order and calculating delivery in the cart. - Address data: confirm that the data provided for delivery is correct, after logging in. - Payment: also check if your order has been approved and if your payment has already been confirmed by the financial institution (bank or card operator), after logging in. Attention: For payments made by credit card, the delivery time must be considered from the approval of the order and confirmation of payment. In case of delay in this process, the delivery period must be extended proportionally, taking into account the approval time. You should receive a communication in the registered email with the confirmation of your payment. For payments made by bank transfer, the order is released with the confirmation of payment by the financial institution, which can occur within 3 (days) from the date of payment, as long as it is within business hours. of the banks. - Absence of Recipient: check, in the status of your order, if we have already made a delivery attempt. It is important to highlight that the presence of a person in charge is essential, in the terms mentioned above, for the control of the products, reception and full signature with RG on the invoice stub. Our carriers make up to 3 (three) delivery attempts at the address provided and are advised to leave a notice in the absence of the person responsible for receiving the product. If delivery is not made, your product will return to our Distribution Center and you will be informed of the risk of your order being cancelled. Important: Remember that you will be informed in the email registered in your profile. Therefore, if you cannot receive your purchase in person, leave a person in charge on this date and tell them how to proceed. If you live in a building or condominium, notify the doorman and also verify that the person responsible for receiving it has not refused your delivery. - A delivery can be delayed due to several factors, such as those mentioned above or, in the cases of delay in the release of the order by the administrator of your credit card, delay in the confirmation of payment by the financial institution, divergence in the registration data provided, absence at the place of delivery and refusal to receive them by third parties, natural phenomena and external factors, among others. If you have any questions, please contact our Customer Service.
TRANSPORT
To meet all your expectations and satisfy you, all our products are carefully labeled and transported in specially prepared packaging.
DANFE AND THE ELECTRONIC INVOICE
The Electronic Invoice is a digital document, with recognized legal validity through the sender's digital signature, issued and stored electronically by the Ministry of Finance that serves to document, for tax purposes, a merchandise circulation operation or service provision. Danfe, Auxiliary Document of the Electronic Invoice, is the printed version of the Electronic Invoice, that is, the one that accompanies your product. It does not replace the Electronic Invoice, but it contains the access code to it. To access this document, go to the website of the Ministry of Finance, click on Queries in the top menu and then on Electronic Invoice.
DELIVERY POLICY
The delivery time of the product may vary according to the delivery region, product availability, payment method, as well as other factors beyond the control of Ninvo. The calculation of shipping and delivery time can be simulated after adding the products of interest to the shopping cart. Then you need to enter the product delivery zip code for the system automatically, enter the estimated delivery time and shipping cost. If you prefer, you can also access the "Track Order" field after logging into the site. Pay attention to our free shipping promotions, because the simulation will not consider the shipping value, only for the items in the cart that are part of the promotion. Attention: In any case, the delivery period will only become effective after confirmation and payment of your order by the financial institution. When purchasing more than one item per order, deliveries may be made separately on different dates, depending on the delivery method, carrier, and product availability. The freight calculation period already takes this possibility into account, informing you only of the longest period. Our deliveries are made between 8:00 am and 6:00 pm, Monday through Friday, throughout the national territory, by contracted carriers or by Post.
IMPORTANT TIPS
- Before making the purchase, pay attention to the product description and technical data sheet (color, measurements, etc.). This information is available on the page with the product details, since the change of these products will only occur in case of availability in stock, at the discretion of Ninvo, and only the first change will be exempt from the charge of a new freight. - Always keep the invoice received at the time of delivery, it is the guarantee of your product. - Keep in good condition the original packaging of the product, labels, manuals, elements and accessories that accompany the product. In case of exchange or return, these items must be returned in perfect condition, together with the product. - Always check the items in the order at the time of delivery and billing. Never accept a product with a broken seal. - If there is a problem (broken seal, damage, missing item or discrepancy between the Invoice and the content), reject the delivery and do not sign the invoice stub. Inform, on the back of the Invoice and the delivery receipt, the reason for the refusal and immediately contact our Customer Service. - You need to have someone to receive your delivery. If not, tell the person in charge how to proceed. The person in charge of the reception must be able, in the terms of the applicable legislation, and be over 18 years of age, to sign the delivery protocol. - After the positive verification, the full signature of the person in charge of reception and the identification number must appear on the invoice stub.
ORDER STATUS AND DELIVERY TRACKING
To find out the status of your purchase or delivery order, you can access the “Track Order” link, and after logging in, click on the order number to view the details of your purchase. You should also receive, by email, the main delivery status, so that you can schedule the receipt of the product yourself. Attention: It is not possible to change the delivery address data after placing your order, due to the calculation of the freight and the variation in the tax rate involved in the transaction. In this case, the buyer must be present to receive the product, or be responsible for doing so, in the above terms. If there is no one to receive the product, it will be returned by the carrier and the procedure will be the same for the cases of "Absence of Receiver", indicated below.
MY PRODUCT HAS NOT ARRIVED YET
Ninvo Customer Service is always at your disposal. However, for your convenience, before contacting us through the available channels, check all the possibilities described below: - Delivery date: You can always check the deadline stipulated for the delivery of the product when you want, simulating a new order and calculating delivery in the cart. - Address data: confirm that the data provided for delivery is correct, after logging in. - Payment: also check if your order has been approved and if your payment has already been confirmed by the financial institution (bank or card operator), after logging in. Attention: For payments made by credit card, the delivery time must be considered from the approval of the order and confirmation of payment. In case of delay in this process, the delivery period must be extended proportionally, taking into account the approval time. You should receive a communication in the registered email with the confirmation of your payment. For payments made by bank transfer, the order is released with the confirmation of payment by the financial institution, which can occur within 3 (days) from the date of payment, as long as it is within business hours. of the banks. - Absence of Recipient: check, in the status of your order, if we have already made a delivery attempt. It is important to highlight that the presence of a person in charge is essential, in the terms mentioned above, for the control of the products, reception and full signature with RG on the invoice stub. Our carriers make up to 3 (three) delivery attempts at the address provided and are advised to leave a notice in the absence of the person responsible for receiving the product. If delivery is not made, your product will return to our Distribution Center and you will be informed of the risk of your order being cancelled. Important: Remember that you will be informed in the email registered in your profile. Therefore, if you cannot receive your purchase in person, leave a person in charge on this date and tell them how to proceed. If you live in a building or condominium, notify the doorman and also verify that the person responsible for receiving it has not refused your delivery. - A delivery can be delayed due to several factors, such as those mentioned above or, in the cases of delay in the release of the order by the administrator of your credit card, delay in the confirmation of payment by the financial institution, divergence in the registration data provided, absence at the place of delivery and refusal to receive them by third parties, natural phenomena and external factors, among others. If you have any questions, please contact our Customer Service.
TRANSPORT
To meet all your expectations and satisfy you, all our products are carefully labeled and transported in specially prepared packaging.
DANFE AND THE ELECTRONIC INVOICE
The Electronic Invoice is a digital document, with recognized legal validity through the sender's digital signature, issued and stored electronically by the Ministry of Finance that serves to document, for tax purposes, a merchandise circulation operation or service provision. Danfe, Auxiliary Document of the Electronic Invoice, is the printed version of the Electronic Invoice, that is, the one that accompanies your product. It does not replace the Electronic Invoice, but it contains the access code to it. To access this document, go to the website of the Ministry of Finance, click on Queries in the top menu and then on Electronic Invoice.
