Return Policy

Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it . It must also be in its original packaging.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase .

Return Process

Please contact our customer service team via email to start the return process.

You must indicate:

  • Order number
  • Proof of purchase
  • Video or photo of the product to be returned (if applicable)
  • Full shipping address
  • Phone number

In the exceptional case that you receive a product with factory defects, you must justify it by means of filmographic evidence to our customer service colleagues.

If you are not satisfied with the product, you can download and fill out the form by clicking here: FORM . This form must be attached to the package when the return is made. Please fill out the form correctly, otherwise the refund cannot be made. Without form NO RETURNS WILL BE MADE.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (where applicable)
If you still haven't received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at and send the article to:

Office Spain
Calle Daoiz 2-4, 28931 Mostoles (Madrid), Spain
Phone / WhatsApp:
910 60 73 88
Email :

United States Office


2232 Dell Range Blvd., Suite 245
Cheyenne, WY 82009
United States
Phone :
+1 (307) 309-5267
Email :

UK Office


Registered in England & Wales
at 71-75, Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Company Nr: 14443442
Phone :
+44 74 1836 3139
Email :

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift was sent to the buyer for later delivery, we will send the buyer a refund and they will know about your return.

To return your product, you must send it to:
Calle Daoiz 2-4, 28931 Mostoles (Madrid), Spain.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.